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TELECOMMUTING TECHNOLOGY IMPLEMENTATIONS: A WITHIN‐ AND BETWEEN‐SUBJECTS LONGITUDINAL FIELD STUDY
Author(s) -
VENKATESH VISWANATH,
JOHNSON PHILIP
Publication year - 2002
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.2002.tb00125.x
Subject(s) - telecommuting , psychology , implementation , virtual reality , field (mathematics) , longitudinal field , metaphor , social acceptance , applied psychology , social psychology , human–computer interaction , computer science , engineering , linguistics , philosophy , physics , mathematics , quantum mechanics , electronics , magnetic field , pure mathematics , electrical engineering , programming language
This research examines the impact of technology design on the acceptance and long‐term use of telecommuting systems. Specifically, we compare employee acceptance and sustained use of a traditional system designed based on the common “desktop metaphor,” with a virtual‐reality system designed to enhance social richness and telepresence. This 1‐year study incorporated a within‐ and between‐subjects examination of 527 employees across 3 locations of a large organization. Results showed much higher telecommuter acceptance and use of the virtual‐reality system. Strong support emerged for the hypotheses that higher social richness and higher telepresence leads to higher telecommuter motivation and higher sustained use of the system.