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CONFLICT MANAGEMENT, EFFICACY, AND PERFORMANCE IN ORGANIZATIONAL TEAMS
Author(s) -
ALPER STEVE,
TJOSVOLD DEAN,
LAW KENNETH S.
Publication year - 2000
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.2000.tb00216.x
Subject(s) - psychology , organizational conflict , conflict management , autonomy , structural equation modeling , organizational performance , organizational commitment , knowledge management , social psychology , sociology , political science , computer science , social science , machine learning , law
The study empirically links conflict management literature with research on efficacy and organizational teams. Sixty‐one self‐managing teams with 489 employees were recruited from the production department of a leading electronic manufacturer. Structural equation analysis supports the model that a cooperative instead of competitive approach to conflict leads to conflict efficacy that in turn results in effective performance as measured by managers. Findings suggest how organizational teams can be prepared to make use of their autonomy to deal with problems and conflicts so that they are productive.