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INTERACTIVE VIDEO ASSESSMENT OF CONFLICT RESOLUTION SKILLS
Author(s) -
OLSONBUCHANAN JULIE B.,
DRASGOW FRITZ,
MOBERG PHILIP J.,
MEAD ALAN D.,
KEENAN PATRICIA A.,
DONOVAN MICHELLE A.
Publication year - 1998
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.1998.tb00714.x
Subject(s) - conflict resolution , psychology , applied psychology , conflict management , cognition , cognitive assessment system , social psychology , political science , law , social science , neuroscience , sociology , cognitive impairment
In this research we developed and validated an interactive video assessment of conflict resolution skills. A model of conflict management was used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive abilities were administered to 347 supervisors and job performance ratings were collected from their managers. The conflict skills assessment was found to be significantly related to supervisory ratings of on‐the‐job performance in managing conflict but to be unrelated to the measures of cognitive ability. In addition, the conflict skills assessment had no adverse impact for women. The implications of these results and directions for future research are discussed.