Premium
AN EXAMINATION OF THE RELATIONSHIP BETWEEN WORK GROUP CHARACTERISTICS AND PERFORMANCE: ONCE MORE INTO THE BREECH
Author(s) -
HYATT DAVID E.,
RUDDY THOMAS M.
Publication year - 1997
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.1997.tb00703.x
Subject(s) - psychology , measure (data warehouse) , work (physics) , relevance (law) , set (abstract data type) , service (business) , social psychology , group (periodic table) , applied psychology , data mining , marketing , computer science , engineering , mechanical engineering , chemistry , organic chemistry , law , political science , business , programming language
This paper describes an investigation of the relationship between a measure of work group characteristics and both subjective and objective measures of group performance. To assess the relationship between the work group characteristics and performance, objective performance data and manager ratings were collected for customer service work groups who completed the measure. Correlational analyses provided evidence of a relationship between specific work group characteristics and various performance measures. In addition, a factor analysis of the measure provided a more parsimonious set of dimensions that were also related to the criterion measures. The results are discussed in terms of the factors related to work group effectiveness and their relevance to work groups in various types of organizations.