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Listening: A Concept Analysis
Author(s) -
Shipley Sheila D.
Publication year - 2010
Publication title -
nursing forum
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.618
H-Index - 36
eISSN - 1744-6198
pISSN - 0029-6473
DOI - 10.1111/j.1744-6198.2010.00174.x
Subject(s) - active listening , reflective listening , informational listening , empathy , silence , psychology , appreciative listening , perception , component (thermodynamics) , intervention (counseling) , nonverbal communication , nursing research , nursing care , nursing , medical education , applied psychology , medicine , psychotherapist , social psychology , developmental psychology , thermodynamics , aesthetics , philosophy , physics , neuroscience , listening comprehension
The concept of listening is acknowledged as an essential component of effective communication by many disciplines. Listening has always been considered a crucial component of nursing care, and its benefits have been documented in nursing literature. Certain characteristics that are essential to listening have been identified in all of the reviewed literature. These defining attributes include empathy, silence, attention to both verbal and nonverbal communication, and the ability to be nonjudgmental and accepting. In addition, listening is a deliberate act that requires a conscious commitment from the listener. Although listening is considered to be an important nursing intervention, it has not received the same consideration as other nursing skills. Very few tools are available to measure the concept of listening, and no tools are available to measure the patients' perception of nurses' listening skills. Research aimed at theory development should incorporate the concept of listening as an integral component of nursing care. Such research may provide a framework for the use of listening as it pertains to nursing practice. Finally, research is necessary for the development and validation of tools that may be used to evaluate the effectiveness of listening from both the nurses' and patients' perspectives.