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Service to Veterans: Shifting from a Traditional Medical Approach to an Integrated Approach
Author(s) -
Emerson F.,
Callioni P.
Publication year - 1995
Publication title -
australian journal on ageing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.63
H-Index - 34
eISSN - 1741-6612
pISSN - 0726-4240
DOI - 10.1111/j.1741-6612.1995.tb00711.x
Subject(s) - service delivery framework , veterans affairs , service (business) , process management , service system , computer science , business , medicine , marketing
In 1990 the Department of Veterans' Affairs decided to make a paradigm shift in Us service delivery model A comprehensive client focused service delivery area was required and the multiplicity of community and medical support services had to become more accessible for veterans. These pressures led to the development and implementation of an integrated model of service delivery. Although there were some difficulties in its implementation due to a necessary change in culture, many positive outcomes have been achieved in the early stages