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THE ELDERLY SPEAK TO POLICY: PERSPECTIVES ON CONSUMER INVOLVEMENT IN POLICY AND PROVISION OF SOCIAL CARE SERVICES IN QUEENSLAND
Author(s) -
Brown C.,
Halladay A.
Publication year - 1989
Publication title -
australian journal on ageing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.63
H-Index - 34
eISSN - 1741-6612
pISSN - 0726-4240
DOI - 10.1111/j.1741-6612.1989.tb00739.x
Subject(s) - democracy , public relations , business , marketing , consumer choice , political science , politics , law
Despite the rehetoric in commerce that the ‘customer’ is always right and similar claims that in a democracy the policies and services reflect the wishes of the ‘citizen’, little attention seems to have been given to finding out the preferences of elderly people, nor to involving them in defining their needs or the planning of services. This small Queensland study seeks to document the views of elderly recipients and planners and providers concerning consumer involvement in planning social care services. Six potential consumer roles are identified and an analysis presented of some of the factors inhibiting greater consumer participation.