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A MODEL FOR TELEPHONE MEDIATION
Author(s) -
Coltri Laurie S.,
Hunt E. Joan
Publication year - 1998
Publication title -
family court review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.171
H-Index - 4
eISSN - 1744-1617
pISSN - 1531-2445
DOI - 10.1111/j.174-1617.1998.tb00503.x
Subject(s) - mediation , cognitive reframing , service (business) , face (sociological concept) , psychology , social psychology , business , political science , marketing , sociology , law , social science
A unique mediation service using the telephone to help parents resolve conflicts over visitation (“access”) is described. The program presented special advantages of low cost and high responsiveness to parents and their children and was designed to particularly benefit families that lacked the mobility or financial resources to participate in traditional face‐to‐face mediation. Because the service featured highly educated and experienced mediators and a child‐focused, principle‐based mediation approach, family members received reframing, refocusing, informative, and empathic assistance in understanding and dealing with their parenting disputes. Some 700 families and nearly 900 mediation cases were handled during the service's 19 months of operation, and some features of the families and the cases are described. Recommendations and directions for future research are included.