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Neutrality: A Guide for the Organizational Ombudsperson
Author(s) -
Gadlin Howard,
Pino Elizabeth Walsh
Publication year - 1997
Publication title -
negotiation journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 32
eISSN - 1571-9979
pISSN - 0748-4526
DOI - 10.1111/j.1571-9979.1997.tb00116.x
Subject(s) - neutrality , position (finance) , face (sociological concept) , political science , law and economics , public relations , sociology , computer science , law , business , social science , finance
Like dispute resolution practitioners in other arenas, organizational ombudspeople face profound challenges in dealing with the issue of neutrality. For ombuds, it is useful to view neutrality as composed of three major dimensions: the definition or terms of reference for the position; its institutional location; and the interactions of the ombuds within the organization. The authors analyze each of these conditions, and offer advice on how ombudspeople can maintain and enhance their neutrality.