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The effectiveness of Mediation: An Independent Analysis of Cases Handled by Four Major Service Providers
Author(s) -
Brett Jeanne M.,
Barsness Zoe I.,
Goldberg Stephen B.
Publication year - 1996
Publication title -
negotiation journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 32
eISSN - 1571-9979
pISSN - 0748-4526
DOI - 10.1111/j.1571-9979.1996.tb00099.x
Subject(s) - mediation , arbitration , process (computing) , business , service (business) , psychology , political science , public relations , law , marketing , computer science , operating system
A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of setting 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or bad selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.