Open AccessTurn and Face the Strange: An ethnographic approach to change management
Author(s) -
HOLME MADS
Publication year - 2010
Publication title -
ethnographic praxis in industry conference proceedings
Language(s) - English
Resource type - Journals
eISSN - 1559-8918
pISSN - 1559-890X
DOI - 10.1111/j.1559-8918.2010.00016.x
Subject(s) - agile software development , culture change , face (sociological concept) , organizational culture , ethnography , organizational change , change management (itsm) , public relations , sociology , knowledge management , business , management , political science , marketing , computer science , social science , lean manufacturing , economics , anthropology
The ability to lead organizational and cultural change has never been a more critical factor for success in business than today. With renewed urgency many executives ask what do with their company culture(s): “Why can't we build organizations that are more innovative, inspiring, and more agile – and why do our change initiatives typically fail?” Based on project engagements where questions like these have been a focal point, this paper aims to shed light on the conditions and role of business anthropology to take active part in enhancing organizational change programs. Through concrete examples, it discusses central challenges on how we as ethnographers can strengthen our approach when navigating in change programs – not only in terms of how we decompose and diagnose culture (telling companies what they should not do) – but more importantly on how to play an active role in leading the way and tackling complexity through positive enablers of change.