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Feeling left out? The mediating role of perceived rejection on workgroup mistreatment and affective, behavioral, and organizational outcomes and the moderating role of organizational norms
Author(s) -
Penhaligon Nikki L.,
Louis Winnifred R.,
Restubog Simon Lloyd David
Publication year - 2013
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.2013.01026.x
Subject(s) - workgroup , psychology , deviance (statistics) , organizational citizenship behavior , social psychology , organizational commitment , feeling , computer network , statistics , mathematics , computer science
This two‐study paper examines the detrimental impact of workgroup mistreatment and the mediating role of perceived rejection. In S tudy 1, perceived rejection emerged as a mediator between workgroup mistreatment and depression, organization‐based self‐esteem, organizational deviance, and organizational citizenship behaviors. In S tudy 2, the role of organizational norms was examined. Employees who experienced supportive organizational norms reported lower levels of perceived rejection, depression and turnover intentions, and higher levels of organization‐based self‐esteem and job satisfaction. Employees in the supportive norms condition reported that they were more likely to seek reconciliation after experiencing mistreatment than those who experienced low support. Perceived rejection also emerged as a mediator. Results, practical implications, and future research directions are discussed.