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Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships
Author(s) -
Duke Allison B.,
Goodman Joseph M.,
Treadway Darren C.,
Breland Jacob W.
Publication year - 2009
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.2009.00470.x
Subject(s) - psychology , moderation , emotional labor , perceived organizational support , social psychology , job satisfaction , perception , sample (material) , job performance , organizational commitment , chemistry , chromatography , neuroscience
The current study investigates the interactive effects of perceptions of organizational support on 2 emotional labor outcomes: job satisfaction and job performance. A sample of 2 retail service firms ( n = 338) supported the moderating effect of perceived organizational support (POS) on the emotional labor/outcomes relationships. POS attenuated the negative effects of the emotional labor/job satisfaction and emotional labor/performance relationships. Implications of these results, strengths and limitations of the current study, and directions for future research are discussed.