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The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study
Author(s) -
Liu Yongmei,
Prati L. Melita,
Perrewé Pamela L.,
Ferris Gerald R.
Publication year - 2008
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.2008.00398.x
Subject(s) - psychology , emotional labor , positive affectivity , negative affectivity , emotional intelligence , emotional exhaustion , mood , social psychology , negative mood , job satisfaction , clinical psychology , personality , burnout
The study examines the effects of a subtype of personal resources (i.e., emotional resources) on emotional labor strategies. We examined 2 variables, emotional intelligence and negative affectivity, as proxies for emotional resources. Largely consistent with predictions, results indicated that individuals with a high level of emotional resources (indicated by high emotional intelligence) are more likely than others to deep act, and individuals with comparatively low emotional resources (indicated by high negative affectivity) are more likely than others to surface act. The differential effects of surface acting and deep acting on strain and job satisfaction were examined. Depressed mood was found to mediate the relationship between surface acting and job satisfaction.