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Effects of Electronic Monitoring Types on Perceptions of Procedural Justice, Interpersonal Justice, and Privacy 1
Author(s) -
McNall Laurel A.,
Roch Sylvia G.
Publication year - 2007
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.2007.00179.x
Subject(s) - economic justice , eavesdropping , interpersonal communication , psychology , social psychology , procedural justice , perception , supervisor , control (management) , internet privacy , computer security , computer science , political science , law , neuroscience , artificial intelligence
Electronic performance monitoring and control systems (EPMCSs) are raising fairness and privacy concerns in many organizations. Researchers typically have treated different types of EPMCSs as equal, yet various EPMCS types (e.g., computer monitoring, eavesdropping, surveillance) may exert differential influences on fairness and privacy perceptions. In this study, 246 participants read scenarios describing different technologies for evaluating performance. Results indicated that EPMCS types significantly influenced perceptions of procedural justice, interpersonal justice, and privacy. Computer monitoring was perceived as the most procedurally just; but traditional direct observation by a supervisor without electronic monitoring was perceived as the most interpersonally just, and the least invasive in terms of privacy. These findings suggest that employers should be cautious in the type of monitoring used.