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University Residence Hall Assistants as Mediators: An Investigation of the Effects of Disputant and Mediator Relationships on Intervention Preferences 1
Author(s) -
Ross William H.,
Fischer Debra,
Baker Carol,
Buchholz Kim
Publication year - 1997
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.1997.tb00654.x
Subject(s) - hostility , mediation , psychology , social psychology , mediator , negotiation , intervention (counseling) , interpersonal communication , residence , moderated mediation , political science , sociology , medicine , demography , psychiatry , law
The present research investigated whether (a) preexisting affiliation (bias) between a mediator and 1 disputant and (b) interpersonal hostility between 2 disputants affected university Residence hall Assistants' (RAs') mediation strategies. Respondents (N = 45) read 1 of 4 versions of a dispute scenario; versions varied independent variables according to a 2 × 2 design (high vs. low mediator affiliation and high vs. low disputant hostility). Respondents indicated the probability of using 18 mediation techniques. Results suggested that both independent variables significantly affected strategy selection. When friends with the complainant, the RA was likely to first avoid mediating. Hostility between disputants was related to less problem solving. In all conditions. RAs mentioned techniques consistent with stage theories of mediation, moving from problem definition to problem solving to pressing the parties.