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When Bureaucrats Get the Blues: Responses to Dissatisfaction Among Federal Employees
Author(s) -
Rusbult Caryl,
Lowery David
Publication year - 1985
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.1985.tb00895.x
Subject(s) - loyalty , psychology , neglect , social psychology , blues , bureaucracy , job satisfaction , marketing , political science , economics , management , business , politics , psychiatry , law
Rusbult and Farrell's general model of responses to job dissatisfaction is utilized to assess reactions to declining satisfaction among public sector employees. Four general categories of response‐exit, voice, loyalty, and neglect‐are described and explored. Data from the “Federal Employee Attitude Survey, 1979” were examined to evaluate the predictive ability of the Rusbult and Farrell model. Consistent with their model, higher levels of employee satisfaction and greater degree of investment size encouraged tendencies toward voice and loyalty while discouraging exit and neglect. Also, higher quality job alternatives promoted exit and voice while inhibiting neglectful tendencies. Contrary to predictions, better alternatives also encouraged loyalist responding. The implications of these findings in light of increasing dissatisfaction in the federal bureaucracy are discussed.