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Strategic Management and Public Service Performance: The Way Ahead
Author(s) -
Boyne George A.,
Walker Richard M.
Publication year - 2010
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/j.1540-6210.2010.02271.x
Subject(s) - scope (computer science) , variety (cybernetics) , public service , strategic management , field (mathematics) , empirical evidence , business , public relations , service (business) , organizational performance , empirical research , management science , political science , marketing , economics , computer science , philosophy , mathematics , epistemology , artificial intelligence , pure mathematics , programming language
Strategic management is now prominent on the agenda of public administration scholars and practitioners. In this review, the authors outline why approaches based on strategy are suited to public agencies, noting the ways in which strategy varies across public organizations, seeks to match internal capacities to organizational environments, and shapes the impact of external and internal constraints on performance. Empirical evidence on the impact of strategy on performance is placed under the microscope, and while there are many positive relationships, the evidence base is limited in terms of its scope, data, methods, measures, and coverage. The authors trace out what needs to be done to move the field forward, noting in particular that theoretical enrichment, empirical variety, and explanations of causal complexity are likely to come from a synthesis of models of strategy and publicness .