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Crisis Management in the Catholic Church: Lessons for Public Administrators
Author(s) -
Barth Tom
Publication year - 2010
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/j.1540-6210.2010.02205.x
Subject(s) - bureaucracy , public administration , government (linguistics) , accountability , criminal justice , political science , organizational theory , sociology , public defender , public relations , law , management , economics , politics , linguistics , philosophy
The Catholic Church offers a timely, significant case study of institutional failure. Looking at an in‐depth examination of the sex abuse scandal conducted by the John Jay College of Criminal Justice, the author discusses how the church crisis relates to classic public administration and crisis management theory. Given the similarities between the church and the government as public bureaucratic institutions, public administrations have much to learn from the case. Lessons include immediately sharing harsh truths with the public, accepting the stark realities of higher “public” expectations, establishing appropriate accountability systems, and fostering trust by building close community relationships. It is equally important to consider that church leaders neither fully considered nor absorbed key lessons from existing administrative theory. Concepts such as inappropriate organizational culture, bureaucracy, technicism, and goal displacement often blind leaders to adopting best practices based on well‐established theory.