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Capacity, Leadership, and Organizational Performance: Testing the Black Box Model of Public Management
Author(s) -
Andrews Rhys,
Boyne George A.
Publication year - 2010
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/j.1540-6210.2010.02158.x
Subject(s) - black box , performance management , business , organizational performance , public service , empirical research , public relations , computer science , political science , marketing , mathematics , statistics , artificial intelligence
According to recent “black box” models of public management, managerial capacity is a critical component for achieving service delivery improvement. In particular, black box models assume that the impact of management systems is maximized through integration with effective leadership. This assumption is tested by analyzing the effects of managerial capacity and organizational leadership on the performance of English local governments, while controlling for a range of other variables, including organizational size, resources, external constraints, and past performance. Empirical results show that capacity possesses a positive statistical association with local government performance and that leadership can enhance the impact of effective management systems.