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Managing Collaborative Service Delivery: Comparing China and the United States
Author(s) -
Jing Yijia,
Savas E. S.
Publication year - 2009
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/j.1540-6210.2009.02096.x
Subject(s) - service delivery framework , china , work (physics) , competition (biology) , service (business) , politics , business , socioeconomic status , state (computer science) , public relations , public administration , political science , marketing , sociology , computer science , engineering , law , population , mechanical engineering , ecology , demography , algorithm , biology
Successful adoption of collaborative service delivery requires that governments develop better capacity to handle potential pitfalls. In this essay, Yijia Jing of Fudan University and E. S. Savas of the City University of New York provide a framework that compares and contrasts the management practices in China and America. Both nations favor collaborative service delivery and engage in it extensively. Can China’s state‐affiliated strategy and the United States’ competition‐oriented strategy both work effectively? Such distinct systems, embedded in vastly different socioeconomic and political institutional environments decisively influence the effectiveness of collaborative service delivery management in the two countries.