Premium
Cultural Intelligence and Offshore Outsourcing Success: A Framework of Firm‐Level Intercultural Capability *
Author(s) -
Ang Soon,
Inkpen Andrew C.
Publication year - 2008
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5915.2008.00195.x
Subject(s) - cultural intelligence , offshoring , offshore outsourcing , conceptualization , outsourcing , context (archaeology) , international business , business , knowledge management , competitive advantage , conceptual framework , resource based view , industrial organization , conceptual model , competitive intelligence , marketing , economics , management , sociology , computer science , paleontology , social science , database , artificial intelligence , biology
This article discusses the importance of firm‐level cultural intelligence in the context of international business ventures such as offshoring. We identify the recent movement toward global delivery models in offshoring ventures as the strategic imperative for offshoring partners to acquire and develop firm‐level cultural intelligence. Drawing on Earley and Ang's (2003) conceptualization of cultural intelligence and the resource based view of the firm, we develop a conceptual framework of firm‐level cultural intelligence. The framework comprises three dimensions of intercultural capabilities of the firm: managerial, competitive, and structural. We propose items to measure these three dimensions and discuss theoretical and managerial implications.