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System Development Project Effectiveness: Problem‐Solving Competence as a Moderator Variable *
Author(s) -
Weitzel John R.,
Graen George B.
Publication year - 1989
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5915.1989.tb01564.x
Subject(s) - moderation , competence (human resources) , computer science , knowledge management , general partnership , project management , process management , business , psychology , systems engineering , engineering , social psychology , finance , machine learning
In spite of end‐user programming, for the foreseeable future users and information systems (IS) specialists will build systems together. A better understanding of this partnership (which has a troubled history) will help IS managers and users improve their management skills. This study investigates the relative contributions to project effectiveness of problem‐solving competence, the quality of the working relationship, and the quality of the development process. Seventy‐five medium‐sized projects in 16 organizations were investigated using individual, one hour, structured interviews with the IS project leader and with the primary user. Results suggest that more complex models should be used to study system development. Moreover, problem‐solving competence demonstrated a complex effect on project effectiveness.