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TOWARD A PSYCHO‐TECHNICAL SYSTEMS PARADIGM OF ORGANIZATIONAL MEASUREMENT *
Author(s) -
Flamholtz Eric G.
Publication year - 1979
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5915.1979.tb00008.x
Subject(s) - computer science , context (archaeology) , knowledge management , sociotechnical system , management science , process management , business , engineering , biology , paleontology
This paper proposes the need to revise the traditional paradigm of measurement as it applies to organizations. It develops the notion that measurement in an organizational context must be viewed as a “psycho‐technical system,” a technology that is intended to influence behavior, including management decisions. It examines the functions of measurement as a psycho‐technical system and presents proposed criteria consistent with this revised view of organizational measurement.