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AN INTEGRATED WORK SHIFT SCHEDULING SYSTEM
Author(s) -
Buffa Elwood S.,
Cosgrove Michael J.,
Luce Bill J.
Publication year - 1976
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5915.1976.tb00706.x
Subject(s) - computer science , scheduling (production processes) , operator (biology) , operations research , dynamic priority scheduling , fair share scheduling , mathematical optimization , two level scheduling , real time computing , industrial engineering , distributed computing , telecommunications , engineering , mathematics , quality of service , biochemistry , chemistry , repressor , transcription factor , gene
An integrated work shift scheduling system is developed and applied in the scheduling of 2600 telephone operators in 43 locations of the General Telephone Company of California. The system involves the forecasting of calls on a half‐hourly basis, the conversion to operator requirements, the scheduling of tours by a heuristic algorithm, the assignment of operators to tours, and the operation of the system.