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A METHODOLOGY FOR DECISION MAKING THROUGH QUEUING ANALYSIS
Author(s) -
Gupta Jatinder N. D.,
Wyskida Richard M.
Publication year - 1972
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5915.1972.tb00544.x
Subject(s) - queueing theory , computer science , service (business) , operations research , queue management system , management science , mathematical optimization , computer network , engineering , mathematics , economy , economics
Many queuing situations present themselves in which multiple alternatives should be evaluated. This is especially true in cases where the alternatives refer to the number of service channels and types of service channels to be utilized. In such cases, it is appropriate to develop suitable queuing models and introduce the additional exogenous variables in the model graphically. This paper presents an example where such a methodology of model construction is feasible and helpful in deciding guidelines for making decisions. The working methodology is explained with a numerical illustration and guidelines for using the proposed methodology are described.