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Confirmatory Factor Analysis of the End‐User Computing Satisfaction Instrument: Replication within an ERP Domain *
Author(s) -
Somers Toni M.,
Nelson Klara,
Karimi Jahangir
Publication year - 2003
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5414.2003.02428.x
Subject(s) - end user computing , confirmatory factor analysis , computer science , enterprise resource planning , knowledge management , replication (statistics) , information system , end user , resource (disambiguation) , reliability (semiconductor) , user satisfaction , structural equation modeling , utility computing , human–computer interaction , cloud computing , engineering , world wide web , computer network , statistics , power (physics) , physics , mathematics , quantum mechanics , machine learning , electrical engineering , cloud computing security , operating system
Over the past decade, organizations have made significant investments in enterprise resource planning (ERP) systems. The realization of benefits from these investments depends on supporting effective use of information technology (IT) and satisfying IT users. User satisfaction with information systems is one of the most important determinants of the success of those systems. Drawing upon a sample of 407 end users of ERP systems and working within the framework of confirmatory factor analysis (CFA), this study examines the structure and dimensionality, and reliability and validity of the end‐user computing satisfaction (EUCS) instrument posited by Doll and Torkzadeh (1988). In response to Klenke's (1992) motion to cross‐validate management information system (MIS) instruments and to retest the end user computing satisfaction instrument using new data, this study's results, consistent with previous findings, confirm that the EUCS instrument maintains its psychometric stability when applied to users of enterprise resource planning application software. Implications of these results for practice and research are provided.