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Linking Objectives to Actions: A Decision Support Approach Based on Cause–Effect Linkages
Author(s) -
Tan Kim Hua,
Platts Ken
Publication year - 2003
Publication title -
decision sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.238
H-Index - 108
eISSN - 1540-5915
pISSN - 0011-7315
DOI - 10.1111/j.1540-5414.2003.02257.x
Subject(s) - computer science , process (computing) , action (physics) , task (project management) , process management , set (abstract data type) , selection (genetic algorithm) , knowledge management , work (physics) , management science , risk analysis (engineering) , business , systems engineering , artificial intelligence , engineering , mechanical engineering , physics , quantum mechanics , programming language , operating system
The process of translating objectives into actions is a difficult task. This difficulty is due to the wide range of possibilities and the lack of structured information. Managers must take into account relevant information and generate a range of options before a decision is reached. So far, little is available to guide managers in translating a set of objectives into actions. This paper presents a three‐stage action‐planning process to address this gap. The process, supported by a software tool, takes managers through the stages of model building, action generation, and action evaluation and selection. A case study illustrates the application of the process. The paper concludes by discussing the implication of this work for managers and academics.