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The Impact of CMS Quality on the Outcomes of E‐learning Systems in Higher Education: An Empirical Study
Author(s) -
Kim Kihyun,
Trimi Silvana,
Park Hyesung,
Rhee Shanggeun
Publication year - 2012
Publication title -
decision sciences journal of innovative education
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.52
H-Index - 19
eISSN - 1540-4609
pISSN - 1540-4595
DOI - 10.1111/j.1540-4609.2012.00360.x
Subject(s) - quality (philosophy) , knowledge management , user satisfaction , computer science , information quality , information system , e learning , empirical research , psychology , mathematics education , educational technology , human–computer interaction , engineering , philosophy , epistemology , electrical engineering
Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e‐learning platforms. This study examines the success of e‐learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e‐learning CMSs in five dimensions: system quality, information quality, instructional quality, user satisfaction, and CMS benefits. An analysis of survey data collected from students participating in a university‐wide CMS shows that system quality, information quality, and instructional quality positively influence user satisfaction, which, in turn, increases the benefits of CMSs. By providing a comprehensive framework for the critical success factors in e‐learning CMSs and their causal relationships, this study provides practical implications for managing e‐learning courses and resources for a more flexible and effective CMS‐centered, e‐learning environment.