Premium
The Customer Complaint Letter: A Student Exercise in Six Sigma
Author(s) -
Finch Byron,
Salzarulo Peter
Publication year - 2011
Publication title -
decision sciences journal of innovative education
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.52
H-Index - 19
eISSN - 1540-4609
pISSN - 1540-4595
DOI - 10.1111/j.1540-4609.2011.00309.x
Subject(s) - miami , complaint , finch , library science , management , citation , customer satisfaction , computer science , political science , law , ecology , environmental science , soil science , economics , biology