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Influence Tactics in the Classroom and Their Relationship to Student Satisfaction *
Author(s) -
Standifird Stephen S.,
Pons Frank,
Moshavi Dan
Publication year - 2008
Publication title -
decision sciences journal of innovative education
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.52
H-Index - 19
eISSN - 1540-4609
pISSN - 1540-4595
DOI - 10.1111/j.1540-4609.2007.00161.x
Subject(s) - psychology , differential (mechanical device) , social psychology , mathematics education , differential effects , computer science , engineering , medicine , aerospace engineering
We argue that an instructor's use of influence tactics can be classified as soft, rational, and strong in nature and that the use of these tactics will have a differential impact on student satisfaction. We find support for the existence of the three categories of influence. We find that student satisfaction is positively influenced by the use of soft and rational tactics, but is uninfluenced by the use of strong tactics.