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Workplace Performance, Worker Commitment, and Loyalty
Author(s) -
Brown Sarah,
McHardy Jolian,
McNabb Robert,
Taylor Karl
Publication year - 2011
Publication title -
journal of economics and management strategy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.672
H-Index - 68
eISSN - 1530-9134
pISSN - 1058-6407
DOI - 10.1111/j.1530-9134.2011.00306.x
Subject(s) - loyalty , workforce , organizational commitment , employee engagement , affect (linguistics) , human resource management , human resources , business , psychology , social psychology , marketing , public relations , management , political science , economics , communication , law
Using matched employer–employee level data drawn from the 2004 UK Workplace and Employee Relations Survey, we explore the determinants of a measure of worker commitment and loyalty (CLI) and whether CLI influences workplace performance. Factors influencing employee commitment and loyalty include age and gender, whilst workplace level characteristics of importance include human resource (HR) practices. With respect to the effects of employee commitment and loyalty upon the workplace, higher CLI is associated with enhanced workplace performance. Our findings that workplace HRs influence CLI suggest that employers may be able to exert some influence over the commitment and loyalty of its workforce, which, in turn, may affect workplace performance.