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Electronic Medical Record System in a Headache Specialty Practice: A Patient Satisfaction Survey
Author(s) -
Freeman Marshall C.,
Taylor Anne P.,
Adelman James U.
Publication year - 2009
Publication title -
headache: the journal of head and face pain
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.14
H-Index - 119
eISSN - 1526-4610
pISSN - 0017-8748
DOI - 10.1111/j.1526-4610.2007.01009.x
Subject(s) - specialty , patient satisfaction , electronic medical record , medicine , family medicine , medical record , clinical practice , patient record , medical emergency , nursing , surgery
Background.— Since November 2002, Headache Wellness Center, a specialty headache practice in Greensboro, NC, has used exclusively an electronic medical record (EMR) system for all patient clinical contacts. Objective.— To assess patient satisfaction and perceptions regarding this new office technology and to better understand the EMR‐patient–physician relationship. Methods.— An EMR satisfaction survey was administered from February to June 2006 and was completed by 394 patients. All patients were known to the practice and completed the survey at the time of a headache revisit evaluation. Results.— The majority of respondents believed that EMR system use was not intrusive; did not draw attention away from patient contact; provided more efficient and accurate interactions; and preferred an EMR system in this particular headache setting. Conclusion.— Patient satisfaction with an EMR system in a headache specialty practice was high.