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The quality system‐BS 5750/ISO 9000
Author(s) -
Smith A
Publication year - 1991
Publication title -
journal of the society of dyers and colourists
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.297
H-Index - 49
eISSN - 1478-4408
pISSN - 0037-9859
DOI - 10.1111/j.1478-4408.1991.tb01356.x
Subject(s) - quality assurance , quality management system , excellence , quality (philosophy) , context (archaeology) , quality management , total quality management , quality policy , process management , business , competitive advantage , realisation , operations management , service quality , computer science , service (business) , engineering management , marketing , engineering , political science , philosophy , physics , epistemology , quantum mechanics , biology , law , paleontology
The last 20 years has seen something of a revolution in the field of quality management in the UK. The fact that ‘quality’ was being used as a source of competitive advantage by other countries, most notably Japan, together with the emergence of an increasingly demanding customer base, has promoted the realisation that quality is the basis of manufacturing or service excellence. In the context of the evolution of ‘quality thinking’ four major ‘quality eras’ (Table 1) have been identified. Recognition of these eras is useful to establish a frame of reference for considering the emergence and the role of quality assurance system standards. This article will be concerned with the third stage, ‘quality assurance’, the primary concern being one of a coordinated approach to quality.