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Review of the Literature on Survey Instruments Used to Collect Data on Hospital Patients' Perceptions of Care
Author(s) -
Castle Nicholas G.,
Brown Julie,
Hepner Kimberly A.,
Hays Ron D.
Publication year - 2005
Publication title -
health services research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.706
H-Index - 121
eISSN - 1475-6773
pISSN - 0017-9124
DOI - 10.1111/j.1475-6773.2005.00475.x
Subject(s) - cinahl , medicine , medline , standardization , data collection , health care , survey instrument , protocol (science) , psycinfo , family medicine , perception , nursing , psychology , alternative medicine , applied psychology , computer science , statistics , mathematics , pathology , neuroscience , political science , psychological intervention , law , economics , economic growth , operating system
Objective. To review the existing literature (1980–2003) on survey instruments used to collect data on patients' perceptions of hospital care. Study Design. Eight literature databases were searched (PubMED, MEDLINE Pro, MEDSCAPE, MEDLINEplus, MDX Health, CINAHL, ERIC, and JSTOR). We undertook 51 searches with each of the eight databases, for a total of 408 searches. The abstracts for each of the identified publications were examined to determine their applicability for review. Methods of Analysis. For each instrument used to collect information on patient perceptions of hospital care we provide descriptive information, instrument content, implementation characteristics, and psychometric performance characteristics. Principal Findings. The number of institutional settings and patients used in evaluating patient perceptions of hospital care varied greatly. The majority of survey instruments were administered by mail. Response rates varied widely from very low to relatively high. Most studies provided limited information on the psychometric properties of the instruments. Conclusions. Our review reveals a diversity of survey instruments used in assessing patient perceptions of hospital care. We conclude that it would be beneficial to use a standardized survey instrument, along with standardization of the sampling, administration protocol, and mode of administration.