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Quality function deployment: a quality engineering technology for the food industry
Author(s) -
CHARTERIS WILLIAM
Publication year - 1993
Publication title -
international journal of dairy technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.061
H-Index - 53
eISSN - 1471-0307
pISSN - 1364-727X
DOI - 10.1111/j.1471-0307.1993.tb00852.x
Subject(s) - quality function deployment , new product development , product (mathematics) , voice of the customer , quality (philosophy) , house of quality , manufacturing engineering , function (biology) , process (computing) , key (lock) , customer needs , systems engineering , process management , product design , engineering , computer science , business , marketing , service quality , customer retention , mathematics , service (business) , philosophy , geometry , computer security , epistemology , evolutionary biology , biology , operating system
The customer is the key determinant of the success of a new product and customer needs must therefore be identified and integrated into the development of all new products at their design stage. Equally, the processor plays an important role by assuring that product quality engineering technology characteristics are identified, optimized and maintained on target with minimum variation. Quality function deployment (QFD) provides a systematic means of identifying customer requirements and translating them into achievable Product characteristics. Its use ensures more successful product development. This paper provides an overview of the QFD process and associated quality tools.