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The role of quality assurance in protecting the U.K. consumer
Author(s) -
FIDLER DAVID G.
Publication year - 1992
Publication title -
journal of consumer studies and home economics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.775
H-Index - 71
eISSN - 1470-6431
pISSN - 0309-3891
DOI - 10.1111/j.1470-6431.1992.tb00494.x
Subject(s) - quality assurance , consumer protection , quality (philosophy) , business , marketing , risk analysis (engineering) , commerce , philosophy , epistemology , service (business)
This paper considers the way in which quality assurance is being used as a tool of consumer protection in the U. K. It examines the way that the legislators and the courts have adopted its principles — whether deliberately or not. Several areas of consumer protection are picked out and the effect of quality assurance principles on them is demonstrated.