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COMPUTER ASSISTED ANALYSIS OF CONSUMER COMPLAINTS OF TEXTILE ITEMS
Author(s) -
HOWARD K.
Publication year - 1983
Publication title -
journal of consumer studies and home economics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.775
H-Index - 71
eISSN - 1470-6431
pISSN - 0309-3891
DOI - 10.1111/j.1470-6431.1983.tb00636.x
Subject(s) - textile , labelling , advice (programming) , business , advertising , operations management , psychology , economics , computer science , materials science , composite material , criminology , programming language
Results of the analysis of consumer complaints to Citizens' Advice Centres indicate that many of the complaints concerning textile articles are unfounded. This is often due to a lack of appreciation of such factors as the properties of different materials, care and size labelling and correct washing and ironing procedures.