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THE EFFECTIVENESS OF THE TRANSPORT USERS CONSULTATIVE COMMITTEES IN DEALING WITH CONSUMER COMPLAINTS
Author(s) -
PERITON P. D.
Publication year - 1981
Publication title -
journal of consumer studies and home economics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.775
H-Index - 71
eISSN - 1470-6431
pISSN - 0309-3891
DOI - 10.1111/j.1470-6431.1981.tb00410.x
Subject(s) - business , marketing , advertising , operations management , transport engineering , economics , engineering
This paper examines the effectiveness of the TUCCs by examining their ability to reach the railway traveller and the success with which they deal with consumer complaints regarding the operation of British Rail. Their performance is then weighed against their cost and suggestions for their improvement are examined and commented upon.