Premium
Cultural Experience as a (Critical) Factor in Crisis Communication Planning
Author(s) -
HarroLoit Halliki,
Vihalemm Triin,
Ugur Kadri
Publication year - 2012
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/j.1468-5973.2011.00657.x
Subject(s) - crisis communication , narrative , variety (cybernetics) , public relations , focus group , crisis management , interpretation (philosophy) , qualitative research , political science , crisis response , warning system , sociology , social science , engineering , computer science , philosophy , linguistics , artificial intelligence , anthropology , law , programming language , aerospace engineering
A key issue in crisis communication is the way people process crisis‐relevant information to minimize danger. This paper discusses the impact of previously experienced crises on the public's interpretation of warning messages. People may not have direct experience of a crisis, but they still have acquired mediated experiences of a variety of crises. The present study introduces the term cultural experience of crisis to label the synthesis of mediated crisis experiences, media and fictional narratives, collective memories of societal disasters, conversations, and immediate crisis experiences of witnesses and victims. The proposed model of cultural experience of crisis is elaborated on the basis of a qualitative text analysis derived from four qualitative interviews 16 focus groups interviews carried out in E stonia from 2008 to 2009.