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A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication
Author(s) -
Veil Shari R.,
Buehner Tara,
Palenchar Michael J.
Publication year - 2011
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/j.1468-5973.2011.00639.x
Subject(s) - crisis communication , social media , process (computing) , public relations , work (physics) , risk communication , social risk , business , risk analysis (engineering) , political science , engineering , computer science , mechanical engineering , law , operating system
This work‐in‐process literature review gives an overview of recent insight in the incorporation of social media in risk and crisis communication. By marrying literature and examples of social media use with best practices in risk and crisis communication, this study demonstrates how communicators can embrace social media tools to better manage a risk or crisis. Best practices in risk and crisis communication are summarized, examples of social media tools used to manage risks and crises are expounded, and recommendations for practitioners are provided to incorporate social media tools in risk and crisis communication.