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The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team
Author(s) -
Murray George C.,
McKenzie Karen,
Kidd Gillian R.,
Psychologist Shradha LakhaniAssistant,
Sinclair Bridget
Publication year - 1998
Publication title -
british journal of learning disabilities
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.633
H-Index - 39
eISSN - 1468-3156
pISSN - 1354-4187
DOI - 10.1111/j.1468-3156.1998.tb00058.x
Subject(s) - interview , context (archaeology) , learning disability , psychology , customer satisfaction , value (mathematics) , service (business) , health services , medical education , applied psychology , nursing , medicine , sociology , computer science , developmental psychology , management , marketing , paleontology , business , machine learning , anthropology , economics , biology , population , environmental health
This paper examines the usefulness of using the philosophy of normalisation and, in particular, O'Brien's (1992) Five Accomplishments as a basis for evaluating client satisfaction with a community‐based health service learning disabilities team. It is based on a survey of a group of people with mild learning disabilities, using the Five Accomplishments as a framework for a semi‐structured interview. Areas of client satisfaction and dissatisfaction are discussed in the context of the use of a value‐based means of obtaining feedback from clients. Limitations of interviewing techniques and specifically those used in this study are reviewed.