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Implementing Quality Assurance: Auditing Residential Services for People With Mental Handicaps
Author(s) -
Watson Elisabeth,
Perkins Elizabeth,
Louden David,
Fenton Margaret
Publication year - 1993
Publication title -
journal of the british institute of mental handicap (apex)
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.633
H-Index - 39
eISSN - 1468-3156
pISSN - 0261-9997
DOI - 10.1111/j.1468-3156.1993.tb00694.x
Subject(s) - audit , quality assurance , quality (philosophy) , quality audit , business , event (particle physics) , residential care , key (lock) , process management , accounting , medicine , nursing , computer science , service (business) , computer security , marketing , philosophy , physics , epistemology , quantum mechanics
This article reports on the format and implementation of a quality audit, Monyhull Audit Technique for Environmental Evaluation (MATEE), to evaluate the quality of residential services for people with mental handicaps. It is suggested that the key to successful quality auditing lies in the way in which the system is operationalised. The audit must be ongoing rather than a ‘one‐off’ event. The procedure needs to be clearly specified, important aspects of which should include positive monitoring, regular follow‐up on objectives and maximal involvement of care staff. Some of the benefits of this type of quality assurance are discussed.