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QUALITY MATTERS 1. “Slicing the apple”
Author(s) -
James Judy,
Howell Hilary,
Abbott Kerry
Publication year - 1989
Publication title -
journal of the british institute of mental handicap (apex)
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.633
H-Index - 39
eISSN - 1468-3156
pISSN - 0261-9997
DOI - 10.1111/j.1468-3156.1989.tb00550.x
Subject(s) - quality (philosophy) , process (computing) , service (business) , mental health , public relations , business , process management , slicing , computer science , marketing , internet privacy , psychology , world wide web , political science , philosophy , epistemology , psychotherapist , operating system
As community based mental handicap services develop, there is a need to build in ways of maintaining and improving their quality. In the first of this four‐part series of articles ways of looking at and measuring quality are discussed. It is argued that it is important to look at what the term “quality of life” means personally to each service provider and service user, and that any approach to maintaining and improving quality should be a multidimensional and dynamic process, based on a clear values system. A culture needs to be created where all stakeholders feel motivated to monitor and improve services. Some potential methods of doing this, as determined by a working party of the Bath District Health Authority Planning Team, are itemised. Subsequent articles will look at a number of these in more detail.