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Quality function deployment for developing a customized social medical service
Author(s) -
Hallberg N.,
Timpka T.
Publication year - 1997
Publication title -
scandinavian journal of social welfare
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.664
H-Index - 47
eISSN - 1468-2397
pISSN - 0907-2055
DOI - 10.1111/j.1468-2397.1997.tb00200.x
Subject(s) - software deployment , social welfare , quality function deployment , function (biology) , quality (philosophy) , accommodation , business , service (business) , work (physics) , welfare , marketing , service quality , medical services , public relations , computer science , psychology , engineering , economics , political science , economic growth , law , health care , philosophy , biology , operating system , new product development , epistemology , evolutionary biology , mechanical engineering , neuroscience
This article describes the use of quality function deployment in orienting clinical social medicine to a quasi‐market situation. The study shows that different customers had different requirements. For example, the social welfare office asked for close investigation followed by treatment in which time was not a critical factor, whereas the social insurance office asked for rapid and superficial investigations of a client's ability to work. General needs for improving the provision of information were identified, both for clients and the type of services that could be provided. The conclusion is that quality function deployment can be used as a method of defining and developing social services. However, a strict accommodation of the demands from the quasi‐market would lead to contradictions with the theories used today as the basis for sociomedical services.