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E‐Recruitment: A study into applicant perceptions of an online application system
Author(s) -
Sylva Hella,
Mol Stefan T.
Publication year - 2009
Publication title -
international journal of selection and assessment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.812
H-Index - 61
eISSN - 1468-2389
pISSN - 0965-075X
DOI - 10.1111/j.1468-2389.2009.00473.x
Subject(s) - multinational corporation , perception , psychology , selection (genetic algorithm) , the internet , field (mathematics) , marketing , public relations , business , world wide web , computer science , political science , mathematics , finance , artificial intelligence , neuroscience , pure mathematics
Little is known about applicant reactions to web‐based recruitment and selection procedures. This study examines applicant perceptions of web‐based procedures, based on a field study among 1360 applicants to a multinational financial services organization applying for jobs in the United Kingdom, the Netherlands, and Belgium. With respect to the personal characteristics it was found that external (as opposed to internal), Belgian (as opposed to Dutch), and Internet savvy (as opposed to less savvy) candidates were more satisfied with the online application procedure and its features. However, it was found that features of the website, perceived efficiency and user‐friendliness, were by far the most important determinants of applicant satisfaction. Implications for organizations and future research on E‐recruitment are discussed.