Premium
Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication
Author(s) -
Du Shuili,
Bhattacharya C.B.,
Sen Sankar
Publication year - 2010
Publication title -
international journal of management reviews
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.475
H-Index - 107
eISSN - 1468-2370
pISSN - 1460-8545
DOI - 10.1111/j.1468-2370.2009.00276.x
Subject(s) - corporate social responsibility , business , stakeholder , attribution , stakeholder theory , stakeholder engagement , corporate communication , public relations , marketing , conceptual model , political science , psychology , social psychology , philosophy , epistemology
By engaging in corporate social responsibility (CSR) activities, companies can not only generate favorable stakeholder attitudes and better support behaviors (e.g. purchase, seeking employment, investing in the company), but also, over the long run, build corporate image, strengthen stakeholder–company relationships, and enhance stakeholders' advocacy behaviors. However, stakeholders' low awareness of and unfavorable attributions towards companies' CSR activities remain critical impediments in companies' attempts to maximize business benefits from their CSR activities, highlighting a need for companies to communicate CSR more effectively to stakeholders. In light of these challenges, a conceptual framework of CSR communication is presented and its different aspects are analyzed, from message content and communication channels to company‐ and stakeholder‐specific factors that influence the effectiveness of CSR communication.