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Implementing TQM: top down or bottom up?
Author(s) -
Hunter Laurie,
Beaumont P. B.
Publication year - 1993
Publication title -
industrial relations journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.525
H-Index - 3
eISSN - 1468-2338
pISSN - 0019-8692
DOI - 10.1111/j.1468-2338.1993.tb00684.x
Subject(s) - total quality management , context (archaeology) , top down and bottom up design , process management , enhanced data rates for gsm evolution , operations management , business , computer science , engineering , marketing , service (business) , geography , telecommunications , software engineering , archaeology
Here the authors examine the challenges posed by the phased introduction of TQM in an organisation. Longitudinal study shows that the phased approach has experienced difficulties which are examined in the context of the debate as to where in the organisation the leading edge of change is best located.