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ACAS arbitration: a case of consumer satisfaction?
Author(s) -
Brown Alice
Publication year - 1992
Publication title -
industrial relations journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.525
H-Index - 3
eISSN - 1468-2338
pISSN - 0019-8692
DOI - 10.1111/j.1468-2338.1992.tb00620.x
Subject(s) - arbitration , service (business) , business , function (biology) , degree (music) , work (physics) , consumer satisfaction , advertising , marketing , law , political science , engineering , mechanical engineering , physics , evolutionary biology , acoustics , biology
Although arbitration is the least used function of ACAS, it is an important part of the work of the service. A study of the users of ACAS arbitration, conducted by the author, provides evidence to support the view that there is a substantial degree of satisfaction with the arbitration service.