Premium
Improved Metrics for Workplace Dispute Resolution Procedures: Efficiency, Equity, and Voice
Author(s) -
BUDD JOHN W.,
COLVIN ALEXANDER J. S.
Publication year - 2008
Publication title -
industrial relations: a journal of economy and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.61
H-Index - 57
eISSN - 1468-232X
pISSN - 0019-8676
DOI - 10.1111/j.1468-232x.2008.00529.x
Subject(s) - grievance , dispute resolution , equity (law) , alternative dispute resolution , business , online dispute resolution , labour economics , law and economics , law , economics , political science
Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court‐based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolution systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.